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Terms & Conditions

Terms and Conditions – Connect Allied Support

Effective Date: 26 July 2025

These Terms and Conditions outline the rights and responsibilities of clients receiving services from Connect Allied Support. By engaging our services, you agree to the terms set out below.

1. Services Provided

Connect Allied Support delivers mobile occupational therapy services to children and adults across Western Sydney. Services may include:

  • Functional Capacity Assessments and reports

  • NDIS therapy sessions

  • Home, school, or telehealth-based therapy

  • Support to improve independence and daily living skills

2. Eligibility for Services

Services are available to:

  • Individuals funded under the National Disability Insurance Scheme (NDIS)

  • Self-managed, plan-managed, or agency-managed NDIS participants

  • Private-paying clients (if applicable)

We reserve the right to confirm eligibility before service delivery begins.

3. Bookings and Appointments

Appointments may be made by phone, email, or through referral from a support coordinator.

Clients agree to:

  • Provide accurate personal and NDIS details

  • Be available for scheduled appointments (or provide adequate notice for cancellations)

  • Ensure a safe and appropriate environment for in-person sessions

4. Fees and Payment

Fees are charged in accordance with the current NDIS Pricing Arrangements and Price Limits.

  • Self-managed clients will receive invoices directly

  • Plan-managed clients' invoices will be sent to their plan manager

  • Payment is due within 7 days of invoice, unless otherwise agreed

5. Cancellations and Non-Attendance

We require a minimum of 24 hours’ notice for cancellations. If less notice is provided, or if the participant does not attend:

  • A cancellation fee of up to 100% of the scheduled service cost may apply

  • Charges will be in line with NDIS cancellation rules

6. Confidentiality and Privacy

All personal and sensitive information is handled in accordance with our Privacy Policy. Information is only shared with your consent or when required by law.

7. Duty of Care and Safety

Our therapists will take all reasonable steps to provide services safely and professionally. Clients agree to:

  • Disclose relevant health, behavioural, or environmental concerns

  • Treat our staff with respect and dignity

  • Notify us of any hazards that may affect service delivery

8. Feedback and Complaints

We welcome your feedback and take all concerns seriously. You can provide feedback or lodge complaints by:

📧 Email: info@connectalliedsupport.com.au
📞 Phone: 0415 450 512

If you're not satisfied with our response, you may contact the NDIS Quality and Safeguards Commission at:
🌐 www.ndiscommission.gov.au

9. Changes to Terms

We may update these Terms and Conditions periodically. Any changes will be published on our website and apply from the date of posting.

10. Contact Us

For questions about these terms or your service agreement, contact:
📧 info@connectalliedsupport.com.au
📞 0415 450 512

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