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Privacy Policy

Privacy Policy – Connect Allied Support

Effective Date: 26 July 2025

At Connect Allied Support, we value your privacy and are committed to protecting your personal information. We manage your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect and store the following personal information:

  • Full name, address, email, and phone number

  • Date of birth and gender

  • NDIS participant number and plan details

  • Medical or therapy-related history relevant to service delivery

  • Information from support coordinators, carers, or legal guardians

  • Communication records (e.g., emails, texts, session notes)

2. How We Collect Information

We collect personal information directly from you or your nominated representatives (e.g., carer, guardian, or support coordinator) through:

  • Service agreements and intake forms

  • Consultations and assessments

  • Phone calls, emails, website forms, or telehealth sessions

3. Why We Collect Your Information

Your information is collected in order to:

  • Deliver occupational therapy services

  • Prepare Functional Capacity Assessments and NDIS reports

  • Communicate with you, your carers, and relevant NDIS professionals

  • Fulfil our legal and regulatory responsibilities

  • Continuously improve our services

4. How We Store and Protect Your Information

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Your data is stored in secure, password-protected systems and encrypted digital platforms.

5. Sharing Your Information

We only share your personal information under the following circumstances:

  • With your consent (verbal or written)

  • When necessary for your therapy or NDIS plan (e.g., with your support coordinator or plan manager)

  • When required by law

We do not sell or rent your personal data to any third party.

6. Access and Correction

You have the right to request access to, or correction of, your personal information. To do so, please contact us:

📧 info@connectalliedsupport.com.au
📞 0415 450 512

We aim to respond to all requests within a reasonable timeframe.

7. Website and Telehealth Privacy

Our website may use cookies and analytics tools to improve performance and user experience. All telehealth services are conducted via secure, encrypted platforms to ensure confidentiality.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will apply from the date of publication.

9. Questions or Complaints

If you have any concerns about your privacy or this policy, please contact us directly. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
🌐 www.oaic.gov.au

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